SHIPPING & RETURNS
Shipping to Spain peninsular are free for orders over € 100 (VAT not included) or only € 3.50 (VAT not included) for orders below. For other destinations, the ports are:
Shipments to the Balearic Islands: € 9.50 (VAT not included) and free for orders over € 300 (VAT not included)
Shipments to Ceuta, Melilla and the Canary Islands: € 19.50 (VAT not included) and free for orders over € 500 (VAT not included)
Shipping to the rest of Europe: € 25.00 (VAT not included) and free for orders over € 500 (VAT not included)
Shipping to the rest of the World: € 45.00 (VAT not included) and free for orders over € 1,000 (VAT not included)
To calculate delivery times you have to bear in mind that, once we receive your order, it is made especially for you in a completely handmade way. Taking into account that the garments have to be made, the delivery times are:
Shipments to mainland Spain: 4 to 5 days (working)
Shipments to Ceuta and Melilla: From 7 to 9 days (working days)
Shipments to the Balearic and Canary Islands: From 7 to 9 days (working)
Shipments to the rest of Europe: From 10 to 15 days (working days)
Shipments to the rest of the World: From 15 to 20 days (working)
You must keep in mind the following conditions of shipping and returns:
• Transportation deadlines may be altered by extraordinary incidents on the carrier and by difficulties in the delivery of goods (eg storms or strikes). In case there are problems for delivery, a contact telephone number will be entered in your account that you must provide.
• The merchandise travels totally insured and you must warn of any problem such as breakages, in order to claim the replacement of the material within a maximum period of 24 hours after the receipt of the same. After those 24 hours, companies no longer take care of the material loss, so ICONETA.com will seek the solution less harmful to both parties.
• Our return policy, in compliance with current regulations, is to grant you the right to return any of our products within a maximum period of 14 days from the date of receipt, as long as you keep your original seal or wrapper and have not opened or used.
• Three types of returns can be given:
That the product has arrived defective or it is not the one that you had requested, in this case you must let us know by sending an email to firstname.lastname@example.org and we will proceed to change immediately and at no cost.
If you wish to cancel the order, in this case, if the order has not yet left you can cancel the order and you will be refunded the full amount of your order at no cost. In the event that your order has already been sent, we will have to wait until it arrives at our premises to proceed with the refund of your order less the corresponding shipping costs.
If you wish to change the product by another size, in this case, if the order has not left yet we will proceed to the requested change. In case your order has already been sent and you want to change it for another size, you must send the product for us to proceed with the change. In this case, both the shipment to our facilities and the reshipment of the new size will be at your expense. We can not determine what is the cost of shipping to our facilities, as it will depend on how you get it, but if the reshipment with the new size, this cost is € 6 and you must pay before we send the new product.