SHIPPING & RETURN
The postage is always FREE for all shipments to Spain, both to the peninsula and to the islands.
Our shipping policy is clear and simple, you only pay for the product and we send it to the address that you indicate us without cost, in ICONETA we do not want you to spend your money on the shipments.
* For shipments outside of Spain the shipping costs will be € 12.
To calculate the delivery times you have to take into account that, once we receive your order, it is specially made for you in a totally handmade way. Taking into account that the garments have to be made, the delivery times are:
Shipping to Peninsular Spain: From 3 to 5 days (working days)
Shipping to Ceuta and Melilla: From 5 to 7 days (working)
Shipments to Balearic Islands and Canary Islands: From 5 to 7 days (working days)
Shipping to the rest of Europe: From 7 to 10 days (working days)
Shipping to the rest of the World: From 9 to 12 days (working)
You must keep in mind the following conditions of shipping and returns:
• Transportation deadlines may be altered by extraordinary incidents on the carrier and by difficulties in the delivery of goods (eg storms or strikes). In case there are problems for delivery, a contact telephone number will be entered in your account that you must provide.
• The merchandise travels totally insured and you must warn of any problem such as breakages, in order to claim the replacement of the material within a maximum period of 24 hours after the receipt of the same. After those 24 hours, companies no longer take care of the material loss, so ICONETA.com will seek the solution less harmful to both parties.
• Our return policy, in compliance with current regulations, is to grant you the right to return any of our products within a maximum period of 14 days from the date of receipt, as long as you keep your original seal or wrapper and have not opened or used.
• Three types of returns can be given:
That the product has arrived defective or it is not the one that you had requested, in this case you must let us know by sending an email to email@example.com and we will proceed to change immediately and at no cost.
If you wish to cancel the order, in this case, if the order has not yet left you can cancel the order and you will be refunded the full amount of your order at no cost. In the event that your order has already been sent, we will have to wait until it arrives at our premises to proceed with the refund of your order less the corresponding shipping costs.
If you wish to change the product by another size, in this case, if the order has not left yet we will proceed to the requested change. In case your order has already been sent and you want to change it for another size, you must send the product for us to proceed with the change. In this case, both the shipment to our facilities and the reshipment of the new size will be at your expense. We can not determine what is the cost of shipping to our facilities, as it will depend on how you get it, but if the reshipment with the new size, this cost is € 6 and you must pay before we send the new product.
- Que el producto haya llegado defectuoso o no es el que habías pedido, en este caso debes hacérnoslo saber enviándonos un email a firstname.lastname@example.org y procederemos al cambio de forma inmediata y sin coste alguno.
- Que desees cancelar el pedido, en este caso, si el pedido no ha salido aún podrás anular el pedido y se te reembolsará el importe integro de tu pedido sin coste alguno. En el caso de que tu pedido ya haya sido enviado, tendremos que esperar a que este llegue a nuestras instalaciones para proceder con el reembolso de tu pedido menos los gastos de envío correspondientes.
- Que desees cambiar el producto por otra talla, en este caso, si el pedido no ha salido aún procederemos al cambio solicitado. En el caso de que tu pedido ya haya sido enviado y desees cambiarlo por otra talla, deberás enviarnos el producto para que procedamos al cambio. En este caso, tanto el envío a nuestras instalaciones como el reenvío de la nueva talla correrá a tu cargo. No podemos determinar cual es el costo del envío a nuestras instalaciones, ya que dependerá de como nos lo hagas llegar, pero si del reenvío con la nueva talla, este costo es de 6 € y deberás abonarlo antes de que te enviemos el nuevo producto.